Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, request customer support, or communicate with us. This includes your name, email address, phone number, shipping address, payment information, and any custom design specifications for your personalized gifts.

We also automatically collect certain information about your device and usage of our services, including your IP address, browser type, operating system, referring URLs, and information about your interactions with our website and design tools.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, communicate with you about products and services, and personalize your experience with our design tools and product recommendations.

Your custom design specifications and personalization requests are shared with our local craft partners solely for the purpose of fulfilling your orders. We maintain strict confidentiality agreements with all fulfillment partners.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or serving you.

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes internal reviews of our data collection, storage, and processing practices and security measures.

Payment information is processed through secure, PCI-compliant payment processors, and we do not store complete credit card information on our servers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.

Our design preview tools may use local storage to save your work-in-progress designs, allowing you to return and continue customizing your gifts across sessions.

Third-Party Services

Our website may contain links to third-party websites or services that are not owned or controlled by Snowmark Gifts. We are not responsible for the privacy practices of these third parties.

We use third-party analytics services to help us understand how our website is used. These services may collect information sent by your browser as part of a web page request.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can manage your account settings, update your preferences, or request account deletion by contacting us directly.

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order information and custom designs are retained for record-keeping and potential reorder purposes.

You may request deletion of your personal information at any time, subject to legal and contractual retention requirements.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

By using our services, you consent to the transfer of your information to Japan and other countries where we operate.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: privacy@trinaxaweather.com
Phone: +81-3-3416-0781
Address: 304-1 Kitawaki, Shimizu Ward, Shizuoka City 424-0052

Effective Date: January 1, 2025